About us
our company
who we are
Our Team
Our team is made up of dedicated professionals experienced in call center quality assurance, performance and analysis.
Our company is committed to helping you improve the overall quality and performance on your call center operation and increase sales. We are also committed to creating job opportunities for disabled adults and home-based parents looking for a career in call center analysis.
Responsibility
GoMysteryShoppers.com headquarters are located in Houston, Texas and works with organizations across the United States to improve the quality and performance of their call centers.
Our mission is to help our clients deliver outstanding call center service with every interaction through detailed and objective call and competitor analysis, GoMysteryShoppers.com works to keep our clients at the forefront of their industry in customer satisfaction and retention.
All of our programs are designed to provide objective, impartial observations to measure the quality of service provided by your call center agents. New customers may call the first time as a result of great advertising or a special price – but it’s your outstanding customer service that produces satisfied customers that keep coming back!
Our Expertise
We’ve been customer experience fanatics and mystery shopping experts for over 25 years, and we provide our clients with the focused operational insights needed to keep their business flourishing. We are experts in restaurant mystery shopping, hotel mystery shopping, retail mystery shopping and senior living mystery shopping, and our experience helping companies in each of those industries has resulted in their overall improvement, growth, and success.
With social technology platforms solidly entrenched as powerful reputation tools, it’s more important than ever to arm yourself with the timely data and customer feedback needed to keep you focused on what matters the most…your customer experience!
Our Evaluators
We take the time to learn who your customers are, then we’ll cross reference our robust database of mystery shoppers to find just the right fit for your secret shop assignment. Our mystery shoppers are continuously monitored and coached by our Quality Assurance Team, so they are the highest quality evaluators in the industry. Better mystery shoppers = better customer experience feedback.
Most mystery shopping companies will allow anyone with a computer to become a mystery shopper…but not us! We require applicants to pass a rigorous qualification process to insure our mystery shoppers are ready for each secret shop assignment, and that they are capable of making the necessary evaluations and reporting on the information critical to your operational success. Each mystery shopper is “graded” after every mystery shop report submission…and those who continue doing a great job are exposed to more secret shop assignments and opportunities for conducting evaluations.